Payment Pending

[KD692]

My Bill is due on the 15th. On the 10th I went on the o2 website to pay it, the web page went white & nothing seemed to happen. I checked my Bank & the amount due is in my payment pending & has been for 4 days & in My o2 it still says I've not paid the bill. I've tried to phone o2 but am on hold for an hour & give up. I've tried the Chat on the o2 app but it doesn't open. when my bill is due I will get a penalty for it being overdue. Can someone sort this out?

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[MI5]

@KD692 

Setting up a direct debit would prevent such issues in the future.

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[KD692]

I will do that for next month, but I need this bill sorted out 1st.