Paying my final bill

[majikthise]

I've left my O2 pay monthly contract, and want to pay my final bill.

There are two phone numbers in payment reminder email.

0844 809 0202 is a recorded message saying it doesn't exist

0800 588 4217 seems to be for PAYG customers

The help website is a maze of loops designed to hide any contact details from customers who need it.

There's a page which says you can pay your final bill in the O2 app, but my O2 app doesn't load my account any more (presumably because I've left).

The online chat is always busy.

What next?

Paul

[Cleoriff · Accepted solution]

Hi @majikthise 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[majikthise]

Thanks.

That was a "pre-pay" number not a pay monthly number, but they were able to put me through to someone who put me through to someone else who took my payment. Got there in the end.

[Cleoriff]

@majikthise 

The numbers I gave were for monthly contracts.  The number for PAYG is 4445. However, I'm pleased you got it all sorted in the end. Welcome to the forum 

[majikthise]

I was just reporting back which department answered the call… 🤷‍♂️

[Cleoriff]

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@majikthise wrote:

I was just reporting back which department answered the call… 🤷‍♂️

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That's fine. CS are probably all over the place currently

AS long as it's sorted @majikthise  that's the main thing.