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Paying The Airtime By Direct Debit

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Wootty
Level 1: Joiner
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on ‎04-01-2022 17:00

on ‎04-01-2022 17:00

Ive got an airtime bill and a device plan.

02 have all by bank details on my account but for some 'unknown reason' they only take the device plan by direct debit and not the airtime.

I have DESPERATLY been tring to contact anyone at 02 to pay this bill by direct debit.

Theres nothing on the website account,nothing on the My02 app to change this to direct debit.????????

 

Tried ringing 02 about 10 times with no luck.

The webchat is never available either.

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MI5
Level 94: Supreme
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on ‎04-01-2022 17:33

on ‎04-01-2022 17:33

@Wootty 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151970 Posts
  • 651 Topics
  • 28885 Solutions
Registered:

on ‎04-01-2022 17:33

on ‎04-01-2022 17:33

@Wootty 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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