Paying The Airtime By Direct Debit

[Wootty]

Ive got an airtime bill and a device plan.

02 have all by bank details on my account but for some 'unknown reason' they only take the device plan by direct debit and not the airtime.

I have DESPERATLY been tring to contact anyone at 02 to pay this bill by direct debit.

Theres nothing on the website account,nothing on the My02 app to change this to direct debit.????????

Tried ringing 02 about 10 times with no luck.

The webchat is never available either.

[MI5 · Accepted solution]

@Wootty 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am