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Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎05-01-2019

Pay monthly sim card

Orderd a pay monthly sim it's up and running on my 02 account but still no sim card has been sent to me what do I do?

And I orderd the same for my wife but hers hasent gone on to her account and also no sim card what is going on?
Please help
Posts: 94,658
Topics: 543
Solutions: 12,024
Registered: ‎04-04-2012

Re: Pay monthly sim card

[ Edited ]

@Simpsons28 you'll need to ask customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 64: Magistrate
Posts: 13,469
Registered: ‎31-03-2010

Re: Pay monthly sim card

@Simpsons28 If you have an O2 store nearby, and have the time to call in, staff in the store should be able to call customer service and you can get sims for the accounts and get set up right then and there. Just be sure to bring identification with you.


Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: Pay monthly sim card

Hi @Simpsons28, we'd love to hear how you're getting on with this. Smiley Happy

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