Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No internet abroad

I can call and text but I get an error message “could not activate mobile data network” you are not subscribed to a mobile data network.

Resolved! Charged for service I never signed up for.

Hi everyone,so last night I received the following text from number 65065:“FreeMsg: Thank you for subscribing to unlimited access to gaming portal for £4.50 from Lorena Medienagentur until you text STOP to 65065. HELP? 02071369915. Charge applied to ...

charge for call i haven't made

I have been charged £53 for a call i didn't make the number is [removed]. It corresponds to the USA country code and it comes up (in google) that it is a fraudulent number have you came across this number before? i am requesting O2 to cancel the char...

Resolved! How do you set up a dd payment

How do you set up a dd payment

Resolved! Is it possible to move from 02 to Carphone Warehouse 02 with same number?

Hi I am currently with 02 (directly) and contract ends on 28th August, 2019. I've seen a far better deal through Carphone Warehouse with it's also with 02. Is it possible to "move" from 02 to Carphone Warehouse 02, if that makes any sense AND keep th...

Resolved! Bona fide add ons

I'm getting charged for bona fide add ons I dont know what these are and iv never made a purchase for anything

Resolved! Qustodio connection issues

Hi.I have installed Qustodio on my daughters new phone but have a problem connecting to 3G/4G. When at home there is no problems connecting to my home WiFi but as soon as we leave the house nothing works, no internet, no Watts App, no google maps not...

Resolved! Charges

Will i be charged if i ring a number starting with 0207 ? Thank you

Resolved! Returns

Hi all, so I took out a early upgrade on Tuesday, but later that day found out I could get a better deal elsewhere. So phone o2 to cancel the contract. Because the phone hadn’t been sent to me yet, they emailed dpd to send it back to them. Ect now I’...

Bolt-on confusion

There seem to be two bolt-ones with similar names: O2 Travel (which covers countries like Hong-Kong for £4.99/day) and O2 Travel Inclusive Zone (which doesn't). I have an email from O2 confirming I am on the first one (which is what I need) but my ac...

O2

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