In August I signed up for a 12month contract at £32 a month. However I also had a discount apllied from moving from pay as you go which meant my bill would only be £19 a month. They took £33 out of my account that day and said that my next months bill would be next to nothing as I had taken credit over aswell.
Have looked at my bill for last month and this month and I was charged £19 last month which only took off my existing credit and I am being charged the £32 this month. I haven't gone over my data allowance or texts or calls so don't understand this.
I am now pretty angry that I have been sold something that I am not receiving as I wouldn't have signed up in the first place if it wasn't for the discount.
So help what do I do and how do I prove I signed up for it if they haven't put it on the system?
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