Pay monthly has taken money out of my account twice

[Anonymous]

I pay by card in my phone and my money instead of been take by 02 like normal has been taken by EE/T-mobile and has taken the money twice no extra credit has been added to my phone. Is there any way to get this refunded to my account?

[jonsie]

I'm not sure how paying your bill to O2 has led to a payment to T-Mobile. Ring 202 for clarification and any mistake will be rectified. You can request the payment back into your bank account.

[Anonymous · Accepted solution]

Have you recently moved from ee to 02 ? As this is the only way I can see that happening. You may have owed them a final bill payment.

As said ring 02 and ee to resolve this.

Be prepared to be possibly advised that a refund can take up to 14 working days.

[Anonymous]

No I've been with 02 for almost 10 years and didn't have a phone before that I don't know where the EE payment came from but the initial one put credit on my phone and the second just took money from my account.

[Anonymous]

Ok.

Please update your thread to hopefully show it as resolved when you find out more.

[adamtemp64]

Confused

How can credit be added to a pay monthly account?

All I can think of is an incorrect topup by a ee customer ( to your o2 pay monthly sim?) and the bank doing a charge back(and o2 handing back the money)?

[Anonymous]

It was fraudulent activity on my account sorry for the late update had a lot of phone calls to make...

[jonsie]

Hope you got it sorted.