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Paid online can't upgrade

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Anonymous
Not applicable

on ‎20-09-2013 00:12 - last edited on ‎20-09-2013 08:16 by Moderator

on ‎20-09-2013 00:12 - last edited on ‎20-09-2013 08:16 by Moderator

Hi jus paid my bill on the Internet with my card. So y can't i upgrade

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perksie
Level 69: Guiding Light
In response to Anonymous
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on ‎22-09-2013 02:14

on ‎22-09-2013 02:14

You can only check your order in MyO2 or phone O2, we can't see your account from here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
Level 69: Guiding Light
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on ‎20-09-2013 00:20

on ‎20-09-2013 00:20

@Anonymous wrote:
Hi jus paid my bill on the Internet with my card. So y can't i upgrade

There isn't enough information to understand what it is you want to do sorry.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎20-09-2013 06:51

on ‎20-09-2013 06:51

Smithy32,

 

It can take a little while for your payment to show.

 

If you continue to experience issues then phone o2 Customer Services on 202 to clarify that your payment has been processed, and to discuss your upgrade options.

 

Take care.

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Anonymous
Not applicable
In response to Anonymous

on ‎22-09-2013 02:11

on ‎22-09-2013 02:11

Hi thanks 4 that. I've got my upgrade now but it don't tell me wen it's coming could you help me with that pls
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perksie
Level 69: Guiding Light
In response to Anonymous
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

on ‎22-09-2013 02:14

on ‎22-09-2013 02:14

You can only check your order in MyO2 or phone O2, we can't see your account from here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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