This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Paid online can't upgrade

Go to solution
Anonymous
Not applicable

on ‎20-09-2013 00:12 - last edited on ‎20-09-2013 08:16 by Moderator

on ‎20-09-2013 00:12 - last edited on ‎20-09-2013 08:16 by Moderator

Hi jus paid my bill on the Internet with my card. So y can't i upgrade

Message 1 of 5
1,266 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
perksie
Level 69: Guiding Light
In response to Anonymous
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

on ‎22-09-2013 02:14

on ‎22-09-2013 02:14

You can only check your order in MyO2 or phone O2, we can't see your account from here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 5 of 5
1,195 Views
0 Kudos
4 REPLIES 4

Go to solution
perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

on ‎20-09-2013 00:20

on ‎20-09-2013 00:20

@Anonymous wrote:
Hi jus paid my bill on the Internet with my card. So y can't i upgrade

There isn't enough information to understand what it is you want to do sorry.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 5
1,260 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to perksie

on ‎20-09-2013 06:51

on ‎20-09-2013 06:51

Smithy32,

 

It can take a little while for your payment to show.

 

If you continue to experience issues then phone o2 Customer Services on 202 to clarify that your payment has been processed, and to discuss your upgrade options.

 

Take care.

Message 3 of 5
1,242 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎22-09-2013 02:11

on ‎22-09-2013 02:11

Hi thanks 4 that. I've got my upgrade now but it don't tell me wen it's coming could you help me with that pls
Message 4 of 5
1,197 Views
0 Kudos

Go to solution
perksie
Level 69: Guiding Light
In response to Anonymous
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

on ‎22-09-2013 02:14

on ‎22-09-2013 02:14

You can only check your order in MyO2 or phone O2, we can't see your account from here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 5 of 5
1,196 Views
0 Kudos
Top Kudoed Authors
View All
Top