PUFFL - Pay UP Front For Life

[Derek_Diamond]

Hi,

Looking for some advice with PUFFL, did anyone on here purchase this deal? 

The tariff is now discontinued but what tariff did o2 move you onto and are currently on?

[Oxonian]

@Derek_Diamond 

Have you considered suggesting to the O2 complaints' team what you would accept as being a reasonable settlement ? If you are fair in what you propose, they might settle with you to make the problem - in their eyes, that is you - go away ! 

Maybe you could make a suggestion along these lines via Resolver ?

[MI5]

Which is fair enough @Derek_Diamond although these tend to be considered on an individual basis, so it's possible that some customers, although on the same tariff, could have been making more chargeable calls and sending texts regularly, hence their level of compensation may be higher.

I don't know obviously and am only guessing at possible explanations.

[Derek_Diamond]

Could be the case, thank you for your help @MI5 !

[MI5]

No worries mate.

Best of luck whatever way you decide to go 👍