This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

PAYG Data usage popup notification issue

Anonymous
Not applicable

on ‎25-02-2017 10:07

on ‎25-02-2017 10:07

Once a day my new Xperia phone is displaying a popup notification telling me I've used mobile data and won't be changed more than £1 for the remainder of the day. This happens even though I've always got the mobile data setting switched off - I only use Wi-Fi. When I check my PAYG balance, it's not going down.

 

As long as I'm not being charged for NOT using data, it's just an annoyance really. Just wondering if there's a way to fix things from my end. I never had this issue on my previous Xperia phone using the same SIM card.

 

Thanks.

Message 1 of 2
896 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151837 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎25-02-2017 10:30

on ‎25-02-2017 10:30

If you call 4445 you can ask CS to turn the notifications off or try live chat as they can probably do it too.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
887 Views
0 Kudos
Top Kudoed Authors
View All
Top