cancel
Showing results for 
Search instead for 
Did you mean: 

PAC code invalid message

Sam36
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I have a pay monthly sim from O2 and want to transfer my number from EE pay monthly. 

 

I have called as well as online form but after few hours I get a message saying: O2: Unfortunately the details you have supplied us are incorrect. Please email all the correct details to invalidpaccodes@o2email.co.uk.

 

Can someone help please.

Message 1 of 5
325 Views
4 REPLIES 4

pgn
Level 64: Magistrate
  • 24655 Posts
  • 177 Topics
  • 743 Solutions
Registered:

Hi @Sam36 - is your EE PAC code still valid? I think they expire after 30 days or thereabouts.

If your PAC was requested recently, reach out to O2 on Social Media, links just below this post for help, as they can access your account on the O2 side, whereas we cannot. Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 5
321 Views

Cleoriff
Level 94: Supreme
  • 112451 Posts
  • 801 Topics
  • 6697 Solutions
Registered:

@Sam36 

Follow this guide Guide: Migration & porting into O2  

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
320 Views

Sam36
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for reply, yes it is valid expires next month.

Message 4 of 5
317 Views

Sam36
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks will call them again

Message 5 of 5
316 Views