PAC code for wrong Mobile Number?

[Anonymous]

Im gonna switch networks at the end of my contract in July and wanted my PAC Code. I have just talked with someone on the live chat and got it but looking at it i think they have made a mistake.

They gave me the "TEL****** for 07*********" but that mobile number isn't mine its different. Is this a mistake or does it always give you something different?

[MI5]

The phone number should be yours!!

[Anonymous]

Well that sucks it definalty isn't mine

As soon as it finished i saw the mistake , took almost a hour to get it as well

[MI5]

Not only is it a mistake but a rather serious one.... If you hadn't noticed some poor person would of had their number transferred to a different network and if they were a contract customer it would have closed their account and generated a probably hefty bill !!

[Liquid]

Wow how on earth did live chat manage that!

[Anonymous]

I know thats what worried me when i saw it.

Its the first time ive transferred a number over so i just wanted to make sure that it wasn't the normal thing.

Going to contact them again now and sort it out hopefully but it is pretty bad.

[Anonymous]

Its live chat do we really expect anything else?

[Anonymous]

The lesson here is don't use live chat for anything remotely important - call CS whenever possible/convenient

[MI5]

It couldn't get any more simple than a PAC request. The more worrying aspect is that, although the OP (I assume) answered their security questions correctly the chat operator managed to access someone else's account with them.....

[Anonymous]

Yeah everything was fine, my mobile number is even on the log of the conversation that i printed out.

The other person i spoke to has given me the same PAC code so i guess it must be right not sure why the first person gave me that diffrent mobile number though.

The thing is when i said about the wrong mobile number to the second person they didn't really say anthing about it.