Overcharging

[Anonymous]

Hi, I just went to pay my current bill, which was the normal amount of £28.02, but when I get to the part where my bank confirms details etc. the amount was showing as £663.00  WTF is that about? See attached image.

Of course I didn't continue with the payment, so what now?

O2 trying to steal my money???

[perksie]

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@Cleoriff wrote:

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@jonsie wrote:

This is what happens when you cancel a DD...sorry but no sympathy from Thai HQ  ...

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Not helping my 'Ways to Pay' guidelines....:smileywink: (For release next week)....

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As long as you stress the need for direct debits to be kept in place! 

[jonsie]

Now would be a good time?

Up to the OP but  maybe too late now. Unfortunately self inflicted problem! 

[Cleoriff]

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@perksie wrote:

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@Cleoriff wrote:

---

@jonsie wrote:

This is what happens when you cancel a DD...sorry but no sympathy from Thai HQ  ...

---

Not helping my 'Ways to Pay' guidelines....:smileywink: (For release next week)....

---

As long as you stress the need for direct debits to be kept in place! 

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I will be @perksie but as @jonsie says and has been proved...people sign up for DD and then cancel. Unfortunately O2 take no action in cases like this...

[jonsie]

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@Cleoriff wrote:

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@perksie wrote:

---

@Cleoriff wrote:

---

@jonsie wrote:

This is what happens when you cancel a DD...sorry but no sympathy from Thai HQ  ...

---

Not helping my 'Ways to Pay' guidelines....:smileywink: (For release next week)....

---

As long as you stress the need for direct debits to be kept in place! 

---

I will be @perksie but as @jonsie says and has been proved...people sign up for DD and then cancel. Unfortunately O2 take no action in cases like this...

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Shouldn't be allowed. T&Cs should work both ways surely?