on 30-03-2020 07:33
My contract came to an end in August 2019 - I cancelled in store. However, I was still charged, despite moving abroad to Vietnam and not using my sim. I spoke to an advisor in December when I was back in the UK and she re-cancelled my contract for me, and refunded me 2 of the extra payments of 3. However, I've now found that o2 are STILL charging me monthly, extremely high amounts of £40 plus. I hadnt cancelled my DD as I was awaiting a final refund payment. I have now done this, am I able to be refunded for these random payments?
on 30-03-2020 07:39
You'll have to speak to customer service again Guide: How to find help & contact O2