Over sea charges

[Anonymous]

Hi I'm in Kenya at the moment and the day I landed got a text about using my phone for a £4.99 a day charge and get all the same calls texts and data as uk only used it a few days so shonld only be a £30-£40 extra on my bill but just looked on my o2 app and £296 charge for calls and data

[MI5]

You need to check in your MyO2 to see if you have the o2 travel bolt on and if it works in Kenya.

[MI5]

In fact on checking here it isn't one of the included countries https://www.o2.co.uk/shop/international/using-phone-abroad/

[jonsie]

It isn't. Does the text actually state "while you are in Kenya"? 

[MI5]

Also, did you fly directly into Kenya?

[jonsie]

[Anonymous]

This is the text I got at Nairobi airport on landing
Welcome to UNITED ARAB EMIRATES. You're on O2 Travel so keep your phone on and get all the data, minutes and texts you need for just £4.99 a day. You'll only be charged for the days you use it. Prices include VAT. Your daily charge applies from midnight to midnight based on the local time of the capital city in your chosen destination. For more info about O2 Travel, to see the standard roaming rates or opt out of the service visit www.o2.co.uk/travel, Usage terms apply. Call 112 for emergency services. To stop texts call 2220.

[MI5]

Well the UAE is included but why you would get that text in Kenya is beyond me.
Did you not realise you weren't actually in the UAE?

[jonsie]

You didn't fly Emirates or Etihad did you? 

[madasaf1sh]

Ive had this a few times when on short connections at international airports where by the time the o2 get the notification from the overseas and network, you are back on the plane...