Re: Over charged

Bex16 · ‎21-03-2024

Hi there, there are a number of charges I don’t recognise on my bill. They are all going to iTunes or Apple which I don’t use? Are you able to look in to this for me please?

jonsie · ‎21-03-2024

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-03-2024

@Bex16

You need to speak to Apple as O2 just pass on charges from them.

O2 won't know what they are.

View your purchase history for the App Store and other Apple media services – Apple Support (UK)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎21-03-2024

Charges would have been passed to O2 via Apple. You need to check there

https://support.apple.com/en-gb/108092

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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