on 28-02-2020 04:16
Solved! Go to Solution.
on 28-02-2020 05:08
on 28-02-2020 05:08
@Rogersa330 This is a customer community. No one here has access to anyone else's account. You need to speak to customer service. Best time to call is 8-8.30 am to avoid a long wait on hold.
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416
on 28-02-2020 05:08
on 28-02-2020 05:08
@Rogersa330 This is a customer community. No one here has access to anyone else's account. You need to speak to customer service. Best time to call is 8-8.30 am to avoid a long wait on hold.
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416
on 28-02-2020 07:08
on 28-02-2020 07:08
Very unusual to be over charged on device plans as they are set credit agreements and strictly direct debits.
It would be impossible to take more money than you agreed to in your contract.
Over payments can be made manually and reduce your overall debt meaning you will pay less monthly, however, the term stays the same.
on 28-02-2020 11:41
on 28-02-2020 11:41
To avoid unexpected charges to your bill, check out this useful guide