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Order progress

Jdrew
Level 1: Joiner
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Registered:

I ordered a new phone on Monday 2/1/23 and I still haven’t received any updates I have received all of the legal documents etc and the order confirmation email. I have rang o2 customer service and spoken to someone on live chat and have been told that it is still processing due to an online credit check. Do you know how long this should take? 

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MI5
Level 94: Supreme
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@Jdrew 

A recent order of mine took 48 hours.

It seems O2 credit check refer everything these days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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