This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Order delivery

Go to solution
Bribhoy
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-08-2020 21:17

on ‎19-08-2020 21:17

recently ordered a new Galaxy S20 that was on offer with free buds. Tracked my order and received handset swiftly BUT was told my order was split between 2 separate deliveries and was awaiting something else. Now says order is complete even though I've still to receive second part of order. Does anyone have any idea what is going on?
Message 1 of 4
796 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151924 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎19-08-2020 21:27

on ‎19-08-2020 21:27

@Bribhoy 

You need to claim the buds yourself https://20202.samsungpromotions.claims/gb/en/pages/o2summer/how-it-works

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
788 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151924 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎19-08-2020 21:27

on ‎19-08-2020 21:27

@Bribhoy 

You need to claim the buds yourself https://20202.samsungpromotions.claims/gb/en/pages/o2summer/how-it-works

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
789 Views
0 Kudos

Go to solution
Bribhoy
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-08-2020 21:52

on ‎19-08-2020 21:52

Thanks for the swift reply. Just found that out. Any idea what the 2nd part of my order could be? Was dispatched 11/08/20 and even had a tracking number but DHL didn't recognise it. Many thanks again.
Message 3 of 4
777 Views

Go to solution
MI5
Level 94: Supreme
In response to Bribhoy
  • 151924 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎19-08-2020 21:58

on ‎19-08-2020 21:58

Possibly a sim card if one was sent with phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
774 Views
0 Kudos
Top