Solved: Order delivery

Bribhoy · ‎19-08-2020

recently ordered a new Galaxy S20 that was on offer with free buds. Tracked my order and received handset swiftly BUT was told my order was split between 2 separate deliveries and was awaiting something else. Now says order is complete even though I've still to receive second part of order. Does anyone have any idea what is going on?

MI5 · ‎19-08-2020

@Bribhoy

You need to claim the buds yourself https://20202.samsungpromotions.claims/gb/en/pages/o2summer/how-it-works

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-08-2020

@Bribhoy

You need to claim the buds yourself https://20202.samsungpromotions.claims/gb/en/pages/o2summer/how-it-works

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bribhoy · ‎19-08-2020

Thanks for the swift reply. Just found that out. Any idea what the 2nd part of my order could be? Was dispatched 11/08/20 and even had a tracking number but DHL didn't recognise it. Many thanks again.

MI5 · ‎19-08-2020

Possibly a sim card if one was sent with phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Order delivery

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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