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Order accepted?

Matthew1981
Level 1: Joiner
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I recently placed an order for a Surface X Pro and paid the initial £20.00 upfront payment.

I was told in an email the following:

"Thanks for your order - it's now full steam ahead at our end.

We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery."

This was 5 days ago and I've yet to receive an update or the device. I received the contract agreement which was signed by O2 stating the terms and amount payable over the contract and as said the upfront payment has been taken from my bank.

I suffer from Asperger's so talking on phone is difficult for me, but I do require someone from O2 to look into this for me, how can I go about this in writing?

Regards
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1 ACCEPTED SOLUTION

Accepted Solutions

O2Waqas
O2 Support
O2 Support
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Thank you for the tag @MI5 

 

@Matthew1981 Apologies for the inconvenience caused with the delayed order, I will send you a private message so we can look in to this further for you 

 

Thanks 

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MI5
Level 94: Supreme
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I'll ask if @O2Waqas can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Matthew1981
Level 1: Joiner
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Thanks, any help appreciated.
Message 3 of 6
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O2Waqas
O2 Support
O2 Support
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Registered:

Thank you for the tag @MI5 

 

@Matthew1981 Apologies for the inconvenience caused with the delayed order, I will send you a private message so we can look in to this further for you 

 

Thanks 

signature
Message 4 of 6
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MI5
Level 94: Supreme
  • 126920 Posts
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  • 21824 Solutions
Registered:

Thanks @O2Waqas 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
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Williamslee
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I am having the same problem with my order 

Message 6 of 6
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