Online bill viewing

[Anonymous]

Having phoned customer services 3 times, filled in an online form, visited an O2store, I still can't view my bill online. Any suggestions other than the one from the store which was, "I can print it out for you!"

[Anonymous]

Possibly your account needs a reset, cs can do this for you

[Anonymous]

Thanks for the response. My account has been reset 3 times!

[Anonymous]

Have you tried an alternative browser such as google chrome, opera or Internet explorer

[Anonymous]

Have tried chrome and safari.

[Anonymous]

Try cs again as your details may need updating or they will try another reset

[perksie]

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@Anonymous wrote:
Any suggestions other than the one from the store which was, "I can print it out for you!"

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That's an interesting offer, I wonder how they would do that if you can't access it yourself?

There have been dozens of reports about this problem and O2 should be taking them seriously.

[jonsie · Accepted solution]

I think that O2 will have to delete the account altogether and set it up from scratch. Unfortunately there is nothing else we can suggest on here, it's down to customer service.

A formal complaint may help as you have done everything possible to get this put right.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...