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Level 1: Joiner
Posts: 1
Registered: ‎16-10-2014
Accepted Solution

One Plus 3 Damage

I dropped my One plus 3 on the floor and there was a small crack but now the screen doesnt work. Half of it has gone black and the remaining part has weird multicolor lines going through it. How long will it take to get a new one with insurance. I cant see my phone either so how do I back up the things on the phone (notes etc)

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Level 67: Unsung hero
Posts: 15,057
Registered: ‎31-03-2010

Re: One Plus 3 Damage

[ Edited ]

@Miller2018 It will depend on which insurance you have. If you have O2 insurance, I don't believe you will get a new phone, but a refurbished one. If you're insured through someone else, their Terms and Conditions will apply.

As far as recovering your data goes, I've looked on Google and found possible solutions. Take your pick, but I take no responsibility for whichever one you choose. https://www.google.com/search?ei=sYPeWrCjEMnCzwLbjr7IDA&q=how+to+recover+data+on+oneplus+3+with+brok...

I DO NOT WORK FOR O2



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Posts: 79,938
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: One Plus 3 Damage

If you have o2 insurance then you need to call customer service.

https://www.o2.co.uk/help/digital-services/o2-insurance

The phone should be set to automatically set to back up everything to google.

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Posts: 100,576
Topics: 546
Solutions: 12,789
Registered: ‎04-04-2012

Re: One Plus 3 Damage

Some help here on backing up your phone https://community.o2.co.uk/t5/How-to-Guides/Backing-up-your-phone/bc-p/1114212
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)