Solved: On hold for 1hr 6mins and counting!!

Anonymous · ‎09-11-2014

I'm bored now!! I just 'wanted' to speak to advisor about an offer we were offered yesterday..... Contemplating on moving to Vodafone like the other half!! 3min queue yesterday to talk to them!

MI5 · ‎09-11-2014

No promises but you could try live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎09-11-2014

Hi

We know they've bern busy with various product launches.

Keep going 😄 you've come this far !

MI5 · ‎09-11-2014

No promises but you could try live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-11-2014

I got an answer!! Whey! 1hr24mins!!! And......... Back on hold lll! Gotta laugh 😄

Anonymous · ‎09-11-2014

First hurdle crossed 😄

Good luck.

MI5 · ‎09-11-2014

Questions need asking of Capita regarding their staffing levels........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Beenherebefore · ‎09-11-2014

@MI5 wrote:
Questions need asking of Capita regarding their staffing levels........

And you expect O2 to do the asking ??????

"My life is a facsimile of a sham"

MI5 · ‎09-11-2014

Yes, if they care at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Beenherebefore · ‎09-11-2014

@MI5 wrote:
Yes, if they care at all ?

I would have expected to see a drop in wait times if O2 had already asked the question.........so I guess they don't care.

"My life is a facsimile of a sham"

MI5 · ‎09-11-2014

I suspect you are correct unfortunately 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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