Obtain new sim and reactivate old number

[Socket786]

Hi.. I recently purchased some consecutive numbers and have lost four of the sims. Is there an option to get the numbers onto a new sims. Thanks Awais.

[MI5]

@Socket786 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 

[jonsie · Accepted solution]

Report the sims lost and replacements will be sent to you

Guide: Lost or Stolen O2 Device? - How to Report it 

[Socket786]

Hi ALL

Firstly many thanks for the assitance and direction.

I have spent the last two hours ringing O2, being forwarded and then call dropped.

Is there a complaints email address as attempts to speak with O2 persons is not a viable option.

Thanks

Awais

[MI5]

@Socket786 

Try this first:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

If that still fails we'll try and get an O2 rep to contact you, but that won't be until tomorrow.