O2 wont unlock Samsung after completion of contract

[Anonymous]

Hi all,

I requested O2 unlock my phone via the online form and over the phone on more than one occassion and I continuously receive the same response other than the one received this evening via email, as follows;

'We are really sorry that we have not provided you with the network
unlatching code you requested.
 
As per our findings,the handset was not bought from O2 directly due to
which we are unable to find the details in our database.
 
In order to further investigate, Could you please confirm the Original
purchase order number and original mobile phone number so that we can
check from where exactly the handset was bought. Because if we gives you
an unlatching code and the handset is non O2, the unlatching code
provided may not work which may lead to codes supplied not working or
locking your phone. Also if its an non o2 handset, you need to approach
the supplier for the unlatching code who in turn will provide the code
for unlocking the phone.'

Now I dont have the origina order, phone was purchased at Tescos on a 2 year deal.

Paid monthly DD to O2 ever since, phone has O2 sim inside it and remains unlocked.

I have provided them now with my account number and the only mobile number the phone as ever had.

I have also reminded them of their legal obligation.

Anyone else had this type of experience and if so what did you do to resolve?

Thanks

Neil

[Anonymous]

As stated, its an O2 contract, not a Tesco one.

[Anonymous]

@Bambino

Not sure of the suspiscious nature of your post but to clarify the phone was on an O2 contract - not tesco.

DD were to O2, I have an O2 account number.

[Anonymous]

????? 

[Cleoriff]

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@Anonymous wrote:

@Bambino

Not sure of the suspiscious nature of your post but to clarify the phone was on an O2 contract - not tesco.

DD were to O2, I have an O2 account number.

---

Hi @Anonymous I don't think @Bambino was being suspicious. He is also with Tesco so knows a fair bit about their contracts and systems etc

[jonsie]

It's best to use the quote button when replying to individual comments. The main points are do you get an O2 splash screen when booting the phone and please supply the CSC. 

[Anonymous]

...strangley there is no quote button!

I can check tomorrow evening and report back.

[Anonymous]

Is the CSC the same as the IMEI number?

[MI5]

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@Anonymous wrote:

Is the CSC the same as the IMEI number?

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No, you need to dial *#1234# and read the CSC off the screen.

[Anonymous]

OK thanks.

[Cleoriff]

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@Anonymous wrote:

Is the CSC the same as the IMEI number?

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No it isnt. as @MI5 said in post 9

Dial *#1234# and tell me the CSC code.
I can then tell you who has locked the phone.

Edit: Apologies Rich..I was a bit slow as usual...:smileywink: