I received a text from my bank today to say they were putting me on an informal overdraft as I am overdrawn in my account. Looked at my bank account and O2 have taken £157.81 from it, which now means I can't draw any money out of my account until either a) O2 returns my money to me or b) my salary goes into my account on 26th Feb. After a live chat with customer services, then a call to customer services and speaking with a supervisor I am still no further forward with getting my money back and to make things worse, the person on live chat told me I was £200 in credit!! try telling that to my bank. They have advised me that it will be returned in 5 to 10 working days, shame on you O2!!!!!! How can you get away with taking money unlawfully from peoples accounts and then leave them with an empty bank account until you decide to return it. I will be charged a lot of money by my bank to be overdrawn and this bill will fall on O2's doorstep. Your company should be fined for this sort of practice, I used to rave about the good service from O2 and had been a customer for many years but I will NEVER use your company again after this.
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It seems that O2 are constantly failing at some of the simplest of tasks these days 😞
Perhaps not O2 but their outsourced contractors ?.......poor contract management by O2 Procurement Dept may be ?.....I'm guessing Capita have an involvement with customer accounts.
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