So very long story short, I went into store to place a preorder on the fold7 1tb, the sales rep messed up and ordered the 512gb he thought the warehouse staff would bump me up for the promotional offer to 1tb. A week later and the wrong phone was delivered low and behold, went into store and all of a sudden I'm met with loads of problems, the manager said because the switch up was already used I'm unable to get the right phone for 90 more days...
Made all these promises with a customer support person on the phone and now I'm just getting dragged round in circle, still no correct order placed, no help at all! One rep even told me to recycle the brand-new in box phone, pay off what remains the make a new order... like was I really being told to take a loss on a wrongfully ordered product I didn't even want lol. Was told by a complaints agent this would be sorted by now, now 3 days after she was meant to ring back and I'm still left in the dark.
So I've being paying for something I literally can't use and every9ne im talking ti is failing to even help in the situation. The customer care is atrocious! So does anyone have an email or any recommendation on course of action?
Thanks guys!
