O2 price rise

[Anonymous]

Nice one O2, so all your pre january customers can go blow but any new customers are protected by the Ofcom ruling? I've had two contract phones with you for years but you really know how to (edited) on people! Last time I'll bother with your service and I'll cancel asap.

Hope you enjoy the extra couple of percent you get from me (for now)

Extremely annoyed customer

[Anonymous]

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@Anonymous wrote:

To be fair, customer facing staff didn't know until a couple of days before, and were forbidden to discuss it until it was announced.

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And how is that fair on upgrading or new customers?

I have taken out a new contract last November and no mention of the price rise.

[adamtemp64]

It happend last year and was all over here and it is in everybodys T&C

O2 were the last to do it and swapping networks may not resolve the issue check all the T&C carefully

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

To be fair, customer facing staff didn't know until a couple of days before, and were forbidden to discuss it until it was announced.

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And how is that fair on upgrading or new customers?

I have taken out a new contract last November and no mention of the price rise.

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I didn't say it was fair, or not fair.  All I was trying to point out was that up until a few days ago, no customer facing, upgrade, or sales staff knew anything about a price increase, so they can't really be blamed for not knowing about it when you bought your contract.

In most companies the customer facing staff are often the 2nd last people to know anything about changes, the last people being the customers.

[Anonymous]

Finally got contract settlement figure why does it take so long, are O2 going to blame someone else for that. 

[Anonymous]

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@Anonymous wrote:

Finally got contract settlement figure why does it take so long, are O2 going to blame someone else for that. 

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Hi, what part took so long, was it getting through to speak to us?  Naturally we have been very busy since the increase was announced, with lots of people wanting to speak to us about it.

[Anonymous]

Pablo can you confirm that bolt ons are not increasing in price?

[Anonymous]

get through to someone first hurdle, it took 23 minutes from when I started to look at the clock some unknown amount of time had pasted before then. The information they came back with was wrong and we waited for a few more minutes before the correct figure was produced. Customer service nil as per feedback questionare, O2 greed other lost customer, contract settled, new phone arriving tomorrow.

[Anonymous]

Would it be ok to ask what your settlement figure was against the actual rise in cost to your monthly contract amount ?

[Anonymous]

best thing you can do is grit your teeth and change service provider at the earliest opportunity. I recommend vodaphone my children have contracts and they have never put the price up mid term.

[Anonymous]

Vodaphone may not supply a good signal where this person resides , commutes and works.

Always try networks out via payg SIM cards.