O2 open

[catpinky]

Hi, just wondering how long it takes for confirmation that O2 discount has been applied to your account after registering? Thanks

[Cleoriff]

@themomiah 

Yes you will. Best of luck.

[Kelly1978]

Does anyone know how i go about changing my mind on a new phone contract i ordered the s10plus buy im now thinking id rather the s20 but i cant seem to contact any one to arrange a return under the change my mind policy. I know its been extended to 30 days but i cant get to talk to any one at o2. Any help would be appreciated x

[PhoneChanger]

@Kelly1978 sadly its a matter of perseverance, keep trying to get through to someone in customer service and they will arrange an exchange.

[Cleoriff]

@Kelly1978 

Numbers to call are in this list. Use all or any. Press any option to get through. They will deal with you once you get connected

Guide: Coronavirus Community Help and Support 

[Ysn]

Hello yesterday I wanted to buy my seo ultra and when I wanted to process the payment I got an error, however the money was withdrawn from my account. And the solution???

[jonsie]

The website is prone to errors

You need to call them

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Angela2]

Hi, How did you upload your information it was asking for my payslips but not able to attach one

[jonsie]

If you can get the payslip online and save it as a pdf.

[ellie8]

Can anyone help me I’m trying to get a copy of my contract been trying to find help to even view it on my account but can’t find it anywhere on o2

[MI5]

Under your orders in your MyO2.