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on 28-06-2020 12:19
I uploaded successfully on Friday and received an email yesterday saying I have to do it again.
When I log in to o2.co.uk/open it comes up an error message “sorry, there was problem”
It shows my name at the top suggesting I am logged in.
I have since spoken with two advisors who couldn’t help and said just to wait 24 hours. Still no joy!
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28-06-2020 12:26 - edited 28-06-2020 12:28
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28-06-2020 12:26 - edited 28-06-2020 12:28
Sorry to say, only O2 can help you with this. Not sure which number you have called them on but
0800 587 4005 is currently the best one to try. They can apply it manually for you.
However, not much happens over the weekend, particularly if the system is kicking out problems.
Try rebooting your device or PC tomorrow and see if the discount is there.
Veritas Numquam Perit
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28-06-2020 12:26 - edited 28-06-2020 12:28
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28-06-2020 12:26 - edited 28-06-2020 12:28
Sorry to say, only O2 can help you with this. Not sure which number you have called them on but
0800 587 4005 is currently the best one to try. They can apply it manually for you.
However, not much happens over the weekend, particularly if the system is kicking out problems.
Try rebooting your device or PC tomorrow and see if the discount is there.
Veritas Numquam Perit
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on 28-06-2020 13:13
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on 28-06-2020 13:32
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on 28-06-2020 13:32
What browser are you using,and also i would double check that the Company Name on the WageSlip matches that of the Organisation Code.
Also if you have a work email, you can use that to validate your open code as well. (and it works a lot better).
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 28-06-2020 14:36
It prompts for username and password on the o2 open log in and as soon as it opens it says sorry. My name appears at the top left as if it has recognised me.
It was working last week allowing me to select company and upload pay slip but o2 emailed me yesterday saying it never uploaded properly.
When I spoke to an advisor they affectively told me just to wait until it sorts itself.
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on 28-06-2020 17:30
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on 28-06-2020 17:30

