O2 mistake

[Madwoman1962]

O2 don’t own up to their mistakes I advise you never to pay your device plan early because they will penalise you, you’re making me pay twice, I paid April divorce plan early so they counted that as a credit in and are now making me pay it again. I am on sickness benefit and this is a great hardship for me, but they don’t care. When I have finished paying for this phone I will never use them again 

[Bambino]

@Madwoman1962 I will ask one of the O2 account advisors to look into this for you. @O2Georgina can you please assist?

[O2Georgina]

Thanks for the tag @Bambino 

@Madwoman1962  I will send you a private message now

[MI5]

@Madwoman1962 

Overpayments on device plans reduce the amount, not the term and therefore, cannot be partially paid early.

This is due to the device plan being on a regulated credit loan. All covered in the T&C's you signed up to.