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O2 have given me unlatching code for Samsung S8 doesn’t work

Nannee
Level 1: Joiner
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on ‎23-03-2022 14:23

on ‎23-03-2022 14:23

Leaving O2 today PAC code success but Samsung Galaxy S 8 locked to O2! Have received the same email 4 times after live chat and phone calls same code and doesn’t work! Help! 

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MI5
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on ‎23-03-2022 15:36

on ‎23-03-2022 15:36

@Nannee 

Possibly phone is hardlocked.

You may need an MCK which @RafaC or @lewys-gp can help you with.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nannee
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on ‎23-03-2022 15:49

on ‎23-03-2022 15:49

That would be great as I am losing the will to live! No phone that works now and O2 just keep sending me the same code that doesn’t work! Can I see by looking if phone is hardlocked? I am not technical at all 🤦‍♀️

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RafaC
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on ‎23-03-2022 16:14

on ‎23-03-2022 16:14

Thanks for the tag @MI5.

@Nannee I'll drop you a PM in order to get more info about your situation.

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