Since our tariffs were due to end, last week we updated all our tariffs. During the process the online promts recommended we switch to esims so we duly selected the option. Shortly after we found that all 4 phones on the account no longer had network connection. This posed a massive issue as we could now no longer contact O2 by phone, via the app or online as we could not verify our login via text.
We resorted to FB messenger which was a massive waste of time since it is not fully monitored or responded to. After sitting on messenger pretty much from 0800 to 2000 one day we eventually got the issue logged. We heard nothing for 2 days so resorted to going and buying a payg sim. We called only to be told that the esims got held up in processing and there was nothing that could be done so we would have to wait 3-5 days to fix.
Rang back 2 days later again to be told we will escalate and mark this as a priority and if would be fixed in 24-48 hours. This was obviously rubbish as I rang the following evening what I was advised the actual waiting time was 7-10 days and there is no such thing as priority escalation!
I was given an email to write to for complaints which I did and 24hrs later we are no better off.
9 days later, this is still on going, we cannot call any one, we cannot log into our account or the app to get an update, no emails or anything.
Anyone got any ideas?
