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O2 credit referrals issue

Wayes
Level 1: Joiner
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Hey guys! So my scenario is nothing new as I've read countless instances of the same. Just wondering what my options are at this stage: 

Bought contract, got to end of 24 month contract. For ease, let's say it was £20 a month. In month 25 I call up and cancel and pay the balance of the half month which was £10. 

2 years later I get a letter from Lowells saying I owe O2 £10. I pay this immediately but it appears on my credit report sinking is from ~900 to ~400. Disaster!

Contact o2 referrals - back and forth on email - they send me a picture of account showing months of full payment: £20, £20, £20....final payment £10. I explain story and ask for recording of my final conversation when closing the account. They say they can't provide this and I can call customer services. I do and confirm my story. 

Go back to credit referrals team who say they won't respond any more regardless. 

I am in the right. Their customer services team confirm I am in the right. Yet, they refuse to do anything? How can they get away with this? I can't get a tiny mortgage because of them. 

And to put salt in the wound, I'm still in another o2 contract worth £100 a month (I bought the iPhone Max on contract in Dec18). Jesus! 

Do I have to go down the N244 form route? What a waste of my time and the unnecessary stress to boot.... 😞 

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MI5
Level 94: Supreme
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@Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Cheers for the mention on this one @MI5!

 

I can pick this up for you @Wayes and try to get some clarification on the issue. I'll need some info from you so I'll send you a private message. 

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Wayes
Level 1: Joiner
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Thank you so much. I really appreciate it! 

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Martin-O2
  • 8165 Posts
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No worries @Wayes I'll be in touch as soon as I hear back. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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