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Level 2: Apprentice
Posts: 21
Registered: ‎05-09-2014
Accepted Solution

O2 billing on multiple devices

Hi all,

I currently have two devices set up with o2, an iPad and an iPhone both are pay monthly devices and the IPad is new as I have just taken this out.

My question is, when looking at the my o2 app you can toggle between both devices on the top left to see what you have been barged but the monthly tariff fee for both is the same. Are these both just added together and just shown as one value on both pages? I have discounted the fact they could be the same amount for two bills as I’ve had the iPad a day and the iPhone is a monthly bill.

Thanks

Matthew
Posts: 16,395
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Registered: ‎13-08-2008

Re: O2 billing on multiple devices

Is the wording Latest airtime bill ? That is the combined bill for the 2 devices not the tariff if you right click on the arrow on each device page it shows the seperate element charged .

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 2: Apprentice
Posts: 21
Registered: ‎05-09-2014

Re: O2 billing on multiple devices

Yes it states, latest airtime bill. So that is both combined then? I see, that makes sense now. Thank you for your help. On another matter, my device is due to be delivered soon, click and collect but I’m being charged from yesterday and it may not even arrive today, normal?
Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: O2 billing on multiple devices

Yes tariff starts when dispatched . If delayed ring customer service 202 and they can adjust the bill etc .

 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: O2 billing on multiple devices

@cardno4 Did you get the ipad 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 2: Apprentice
Posts: 21
Registered: ‎05-09-2014

Re: O2 billing on multiple devices

Ah sorry Adam, I didn’t see your earlier reply.
No, still not received my iPad, been gettin charged insurance, tariff and payment for it Ron the 17th though. Just had my bill for the device payment to be paid in full at the end of the month despite not having received it. Online still states it in stock so...
Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: O2 billing on multiple devices

@cardno4 I would advise ringing O2 customer services for an update on the delivery time for your ipad and then ask for an airtime credit 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Level 2: Apprentice
Posts: 21
Registered: ‎05-09-2014

Re: O2 billing on multiple devices

Thank you. Will get on to it later. Is there a number that’s free from o2 phones? 202? What about a discount on anything else? Insurance? Device? Etc
Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: O2 billing on multiple devices

[ Edited ]

@cardno4 The 202 is free from an o2 phone only o2 can advise on any further reduction we are only customers here like yourself ! Contact us

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services