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Click and collect

So I have ordered a phone online with click and collect and started a new contract yesterday. I am suppose to be able to collect my phone tomorrow. But I got an email today saying they couldn’t progress until I go into a local 02 shop and bring ID. Does this mean I will be able to pick up my phone when I go in or is this only to confirm the contract?
Posts: 86,857
Topics: 730
Registered: ‎14-01-2013

Re: Click and collect

[ Edited ]

Normally this is the process required for security purposes. @Anonymous (it could be anyone going in to collect your order) You would be well advised to contact the shop before you go...just to ensure your phone has actually arrived instore


*The Game Is On*

Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Click and collect

It’s an identity theft check, ie they need to confirm who you are.
Nothing will progress until you satisfy the requirements of the check.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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