on 14-07-2014 15:24
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 15:24
Does anyone find O2 are aggressive when chasing for payments? I have been a loyal O2 customer for a number of years and rarely had any issues, since upgrading under the O2 refresh scheme, I've had nothing but problems. Firstly O2 seperated the bill into two different payments, I pay my O2 bill via standing order and this caused no end of problems, resulting in my phone being cut off. Resolved after several arguements and eventually they gave me my two account numbers. I sent a payment on the 23rd June, one for airtime and one for phone and they've loaded up one but the other is yet to appear and my phones been cut off again. No one can ring me either, seems very bulling to prevent all calls whatsoever when I am dealing with my bank to find out why the payment seems to have got lost, despite being sent to the same account details. I had no warning, literally just cut it off, because I know how aggressive O2 are, I knew they had cut it off.
Solved! Go to Solution.
- 128334 Posts
- 835 Topics
- 7591 Solutions
on 14-07-2014 18:26
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 18:26
Not sure about being stuck between a rock and a hard place BoB.
If it is in the T&C's, then it should be implemented....
It can be set to any date of your choosing when you complete the DD mandate.
At the risk of sounding arrogant I can't understand why anyone would choose any other payment method (for anything).
You can either afford it...or you can't
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
14-07-2014 18:29 - edited 14-07-2014 18:33
I agree that DD is the cleanest way to pay.
- 152081 Posts
- 651 Topics
- 28925 Solutions
on 14-07-2014 18:37
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 18:37
@Anonymous wrote:
What I mean is if for whatever reason a DD cannot be re set up they (02), still require payment.
That's what PAYG is for.....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 14-07-2014 19:31
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 19:31
Why people choose to pay by any other means I don't know.
The times people come on here as a result of payment issues but they don't pay by DD. For almost all it is by far and away the simplest.
I also think if it is in the T&C's to pay by DD then o2 should stick to it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 19:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 19:37
I haven't been harsh IMO. I've said some people prefer not to pay by DD which is why O2 offer alternatives.
on 14-07-2014 19:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 19:41
After all you would not go to the supermarket, fill your trolley, get to the checkout and then advise your intention to pay in a fortnight but still take the trolley full with you would you?
- 152081 Posts
- 651 Topics
- 28925 Solutions
on 14-07-2014 19:52
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 19:52
I'm sure when you do contact O2 to sort this out, if you ask them they will set up a DD for you on your preferred date which will prevent this from ever happening again - A much better solution all round
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 14-07-2014 19:55
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 19:55
- 152081 Posts
- 651 Topics
- 28925 Solutions
on 14-07-2014 19:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-07-2014 19:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.