O2 account money taken no bars for two days now!!!

[Anonymous]

so i payed my bill simple simple, but then i turned it on and off my phone and no bars, ok so normal for about 7 hours no bars still i contacted a guru sent me a new sim, no bars still, then i asked customer service to help me , they tried answered my call i talked to someone for a bit said it would be working soon, that was 6 hours ago now, no bloody bars i right annoyed because this shouldnt be happening for ab arely year old phone to have faulty bloody sims and no bars for a god dam day i lost all my god dam buisness calls and contacts and might lose my job because of O2 and the god dam payment being taken and no god dam service or bars or internet for my 21 pounds a month bill, i might just cancel tbh since this company has horrible customer serivce ( they hung up 10 times when i got through once trying to fix this it annoyed me, ) can someone please help me out otherwise it i might just move to vodaphone because O2 are neglegent of my money they stole from me again with no service it pisses me off

[Anonymous · Accepted solution]

Have you used the status checker to see if there is a faulty mast? 

You wont be able to cancel for free 

http://status.o2.co.uk

http://www.o2.co.uk/how-to-complain

[Cleoriff]

Hi @Anonymous I realise you must be annoyed but mind your language please. This is a customer to customer forum and we are not responsible for your problems.

You may want to check to see if you can rule out other network problems by checking through this guide.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833   If you are having no joy with the O2 network you may be better off moving to one where you get a better signal though you will need to pay off the remainder of your contract

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Putting in a complaint as suggested by @Anonymous is another option....though O2 does not offer 100% coverage all the time

[PhoneDoc]

Was your bill paid on time @Anonymous?

[Anonymous]

Where in the country are you? I too have been without a useable signal now for two days. The live checker on the website is telling me that the problem lies with a faulty mast and they are waiting for a third party provider to come and fix it, ie blame someone else! I have just renewed my £30pm contract and am beginning to regret that decision. In this day and age it's just not good enough I will be looking for some form of compo for this.

[adamtemp64]

@Anonymous The 3rd party could be either the power company or other utility company to restore power or the link back from the mast. Depending on where you are in the country it could also be a Vodafone engineer not an o2 engineer .

As it is showing on the status checker o2 will be trying to get it fixed asap but it can involve other access issues as well. This is why no timescales for a fix are given .

As for compensation when service is restored ring customer services they may offer a goodwill discount but are not obliged to. It is covered in the t&c.

[Cleoriff]

Hi @Anonymous O2 are correct if they say 'they are waiting for a 3rd party to allow access'. They may need to get onto land which requires permission from the owner ie a farmer or someone such as that ...

Have you tried using Tu over wifi for times you are without a signal? http://www.o2.co.uk/apps/tu-go

[Anonymous]

but i know people in my area with o2 who have connection still i have had no singla for two now three or four days its kinda annoying that i pay for this , and gurus dont really help me at all,why even pay for something if its never gonna work  and yeah my bill was payed like a few days late but the money left my account the day i payed

[Cleoriff]

Hi @Anonymous You mention now that you made payment late. It may be due to that you have some sort of bar/limited access. You need to persevere with CS as we have no access to your account details at all.

http://www.o2.co.uk/contactus

[MI5]

A late payment would explain your account restriction.
Depending on the way you paid it can take up to 7 days to clear through O2's system.
Call CS and they should be able to check for you.