O2 abroad

[Anonymous]

I have turn off mobile data when I landed in Mexico and just had email From o2 says I have spent £26 already and been here 24 hours, I am connected to the hotel WiFi which is free

[MI5 · Accepted solution]

Hi @Anonymous

You'll need to call customer services to see what you are being charged for.

Free number from abroad on this link http://www.o2.co.uk/contactus

Calls and texts are chargeable too as well as data but you may not have data turned off fully.

CS will be able to see your charges and advise accordingly.

[Marjo]

Hey @Anonymous sorry to hear you've had unexpected charges while abroad! Please do let us know how you get on with this or if you get stuck?

Enjoy Mexico.  

[Anonymous]

Just put phone into flight mode and using WiFi as o2 can’t unnecessarily charge me for services I am not using !! Then disput the charges when I return home, as if I am out of range of the hotel WiFi I can’t connect to Internet, so can’t of been using the o2 data !!!