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Level 1: Joiner
Posts: 2
Registered: ‎04-06-2014
Accepted Solution

O2 Wifi app wants latest version

Hi,

 

I've got a 64gb Nexus 6P and have downloaded the O2 wifi appfrom the play store (version 1.3 dated 3 Sep 2014).

 

I'm registerd with O2 wifi and it used to work on my LG G3 fine. WhenI open the app it takes me to the registration page and asks me to enter my mobile number. As soon as click on the get code button I get a message saying "Please download the latest version of the O2 Wifi App from the App Store"

 

Any advice please?

Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: O2 Wifi app wants latest version

Hi @xcytin Not sure why it isn't updating automatically...but just checked Playstore and this appears to be the latest version..https://play.google.com/store/apps/details?id=uk.co.o2.android.wifi&hl=en_GB

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: O2 Wifi app wants latest version

Someone else reported the exact same issue and we thought it was because the app hasn't been updated for Marshmallow yet.
Maybe @Toby can follow up?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 Wifi app wants latest version

I think @MI5 might be right, the new version will need to be optimised so it can run smoothly on all the latest episode devices running the latest versions of lollipop & The new Marshmallow update

Anonymous
Posts: 0

Re: O2 Wifi app wants latest version

[ Edited ]

The problem is with the Application can't read MAC address from the phone on Android 6.0

it has not used the new permission model to obtain it.

the message download come from their API where a null MACaddress is passed.

curl -X GET "http://api.o2wifi.net.uk/v1?client_id=momac&method=customer.mobile_login&mac_address=02-00-00-00-00-...

{"data":[],"state":"new","messages":{"mac_address":"Please download the latest version of the O2 Wifi App from the App Store."},"errors":{"mac_address":["is_not_ios7",["02-00-00-00-00-00"]]}}

 

 

i am adventurous enough to decompile the APP and manually insert my MAC address and complile the app again, then install.

 

I now do have my nexus 6P in  my device list.

Capture.PNG

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: O2 Wifi app wants latest version

More poor programming - surely not Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 Wifi app wants latest version

Don't mind helping 1 of 2 person here if they are adventurous enough to trust me. I can help compile a version for your Mac address
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: O2 Wifi app wants latest version

We need @Toby to feed back on the issue so O2 can fix it for everyone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: O2 Wifi app wants latest version

Hi guys,

I'm looking into this now

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Anonymous
Posts: 0

Re: O2 Wifi app wants latest version

The issue is obvious now.

 

just wonder how long will it take for O2 to release the new App.

 

the only reason i have to hack and made my device work is i can't stand missing a feature that i previously have on my nexus 6. I am now back enjoing internet access in london underground.

 

best of luck for the others. (i can slowly wait for their new app, now that i have a working underground Wifi)