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SPatel · ‎05-10-2020

I have a monthly paid plan and the free 02 travel bolt on. I am curently in Portugal and I understand that my minutes, text and data are included.

However, I have found contadictory information as to if I will be charged for calling or texting back to the UK

Could someone advise !

Many thanks

Sho

jonsie · ‎05-10-2020

You can use your minutes, texts and data from your allowances just as you would in the UK

As long as you don't go over your allowances you won't be charged any extra as Portugal is within the EU @SPatel

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎05-10-2020

You can use your minutes, texts and data from your allowances just as you would in the UK

As long as you don't go over your allowances you won't be charged any extra as Portugal is within the EU @SPatel

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-10-2020

@SPatel

All calls and texts used within your allowances are included both back to the UK and to all other EU countries.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-10-2020

Hi @SPatel

If you are in Portugal, which is in the Europe zone, you can use your allowances as you would if you were in the UK. You won't be charged unless you exceed your allowances.

Hope that helps. Welcome to the forum.

Veritas Numquam Perit

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