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Bethdickinson · ‎05-02-2018

Recently we have changed Wifi over to BT wifi,

However ever since we have done this none of us on o2 get signal in the house?

Please could somebody help me ?

Is the wifi too powerful and blocking signal or can that even happen?

Thank you

darrengf · ‎05-02-2018

The Wi-fi router can’t interfear with your signal as they work on a completely different frequency.

wifi routers work on 2.4 and 5 GHz as mobiles work on a MHz frequency,

who was was your previous provider and did you have a o2 boost box connected?

i have BT infinity as I have never had a problem with the Home hub 4, Home Hub 5 and now the Smart Hub which is amazing to be honest

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

View solution in original post

MI5 · ‎05-02-2018

Sounds like a coincidence as it shouldn’t effect phone signal at all.
Have a look for any network issues and look through this help thread. https://community.o2.co.uk/t5/How-to-guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-02-2018

@BethdickinsonI have BT wifi and find it excellent in this house. It currently runs 3 mobiles, 2 PC's. 2 tablets, a wifi box and an XBox one. Rarely drops signal. There is no doubt it works better in some areas than others but here in Warwickshire it's the best for us.

Veritas Numquam Perit

Bethdickinson · ‎05-02-2018

the signal of the WIFI is good its just it seems to be cutting out mobile phone signal.

We cant recieve any mobile calls in the house.

MI5 · ‎05-02-2018

If you turn your WiFi router off it will prove it one way or another.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎05-02-2018

The Wi-fi router can’t interfear with your signal as they work on a completely different frequency.

wifi routers work on 2.4 and 5 GHz as mobiles work on a MHz frequency,

who was was your previous provider and did you have a o2 boost box connected?

i have BT infinity as I have never had a problem with the Home hub 4, Home Hub 5 and now the Smart Hub which is amazing to be honest

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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