O2 Rewards problems

[Anonymous]

Everything about 02 rewards except how to access them and use them, 02 get it sorted it was working perfect, now we have to phone you to ask for what's rightfully ours, SHAME ON YOU !!!!!!!

[Cleoriff · Accepted solution]

Hi @Anonymous Everything you need to know about Rewards is here in this link http://www.o2.co.uk/shop/paygotopup/10backontopups

No need to contact customer services at all..(as explained in the link above)

Claiming or saving your O2 Rewards

To claim your rewards to use as extra credit, just text CLAIM to 50202 free in the time periods outlined below. If you would rather save your rewards to use later, just text SAVE to 50202 free.

[Toby]

Hi @Anonymous.

Welcome to the community! FYI, I've made a new thread for your post, as its a new comment and deserves its own thread

What was better about the old process for you? It'll help us to learn more about what everyone thinks