Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

O2 Refund - Upgrade cancelled

Hi,

 

I Placed an order for a fast track upgrade on 26th April and paid £179.99 for the handset. I waited a week and had no update since it was out of stock, but the local stores had stock. So I called to cancel my upgrade online. This has sucessfully been cancelled last Friday 3rd May.

 

They have taken £179.99 from my bank account and I would like this refunded since I cancelled my order. Anyone know how long it takes as I need this back or will they even refund it back lol!!!!

 

Thanks

Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: O2 Refund - Upgrade cancelled

No reason why they wouldn't refund it.

Normally it takes over 5 days to process a refund.

Your best bet would be to call CS and speak to them as to when its going to be refunded.

Hope this helps a bitSmiley Happy
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink