Solved: O2 Overcharging Taraff calculation

Anonymous · ‎13-02-2017

My signed up tariff is £8.40.

But O2 charges tariff at £7.01 + Vat = £8.41. So overcharging 1p per month.

How many accounts are being overcharged. ??

Wa10 · ‎14-02-2017

Agree that this looks like a rounding issue rather than the annual price increase in line with RPI. If for no other reason, the increase isn't applied until April each year - so this years hasn't been applied yet. And as already suggested a 1p on £8.40 increase doesn't appear to fit any recent RPI rate.

Also agree that it's the principle and me being me I'd probably query it with CS, however whether 24p over the life of the contract is worth half an hour or more on the phone is a matter for you. Maybe worth a query with Live Chat given it's a low value credit, I'm sure they could sort it for you too.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

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MI5 · ‎13-02-2017

I'm sure if you asked they would refund the 12p over the course of the year.
Have you taken into account the annual price increase on your tariff rate?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-02-2017

Looks like the annual price increase to me. I wouldn't worry about it if it's only 1p a month

Cleoriff · ‎13-02-2017

@Anonymous wrote:
Looks like the annual price increase to me. I wouldn't worry about it if it's only 1p a month

I agree ...but it is the principle of the thing...:smileywink:

Veritas Numquam Perit

Anonymous · ‎13-02-2017

Thing is that it is actually explained to you at the time of signing up or upgrading so you can't really say that you weren't expecting it

madasaf1sh · ‎13-02-2017

Have to agree with @Anonymous its very well explained at POS and on the website...

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Cleoriff · ‎13-02-2017

@madasaf1sh wrote:
Have to agree with @Anonymous its very well explained at POS and on the website...

No excuse but some folk are so keen to get 'Mmmmm shiny new toy... must have' (to quote your sig @madasaf1sh) that they dont read T's and C's....#justsaying

Veritas Numquam Perit

Anonymous · ‎13-02-2017

That's not o2 fault if they don't read the t&c though

Cleoriff · ‎13-02-2017

@Anonymous wrote:
That's not o2 fault if they don't read the t&c though

Totally agree @Anonymous. I was just posting another scenario. We know it happens

Veritas Numquam Perit

jonsie · ‎14-02-2017

@Anonymous wrote:
Looks like the annual price increase to me. I wouldn't worry about it if it's only 1p a month

Next month?

1p will not cover the annual increase, if it stays at 1.3% it will be more like a 9/10p rise.

Much more likely to be the old rounding up scenario rather than rounding down.

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