Solved: O2 Live Chat

Anonymous · ‎10-02-2017

Does anyone know what's happened to Live Chat? It doesn't seem to work any more. I urgently need to contact O2 - in overseas and can't phone and the email service has been shut down. Help!!

MI5 · ‎10-02-2017

@Anonymous wrote:
Thanks all. Sadly I'm PAYG, so unable to call from abroad, I think?

You can call but it's not free

From abroad

+44 7860 980 202

International rates

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎10-02-2017

@Anonymous There have been problems recently with the O2 website. If you are a contract customer you can call O2 customer service free from your mobile on +44 3448090202.

I DO NOT WORK FOR O2

MI5 · ‎10-02-2017

Calling from abroad is free from a contract phone http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-02-2017

Thanks all. Sadly I'm PAYG, so unable to call from abroad, I think?

MI5 · ‎10-02-2017

@Anonymous wrote:
Thanks all. Sadly I'm PAYG, so unable to call from abroad, I think?

You can call but it's not free

From abroad

+44 7860 980 202

International rates

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎10-02-2017

@Anonymous If your query isn't account related, please ask here. There are several very knowledgeable customers (which we all are here) who may be able to help.

I DO NOT WORK FOR O2

Anonymous · ‎10-02-2017

My iPad has been stolen. I won't be replacing it and need to cancel my contract. Any ideas most welcome!

MI5 · ‎10-02-2017

Lost or stolen advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-02-2017

Info on cancelling contract here if required

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

Veritas Numquam Perit

Bambino · ‎10-02-2017

@Anonymous The links provided above by @MI5 and @Cleoriff should give you all the info you need. Should you have any other questions, feel free to ask. Good luck.:smileywink:

I DO NOT WORK FOR O2

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