O2 Family usless.

[Anonymous]

Is anyone else having the same problem as me.  We have 5 phones (3 contact, 2 PAYG) in the family.  As 2 of the contracts have been active for over a year and we have not got close to using the included allowance, we decided to change the package to save some money. 

What a mistake, the first month we did it we got a bill for over £50 on one phone for calls and texts to another O2 family member.  O2 have refunded that but, almost 3 months later, we are still using up the allowance on o2 family calls!

O2 customer service are of no use, they fob us off saying they will sort it out but so far nothing.

[Anonymous]

Hi there yes I can sympathise with you on this happened when I first set it up 3 years ago also the customer management side of the family is down and has been for over six months o2 cant be bothered to fix it I had to go down the route of an official complaint to get mine sorted in the end after many proposes of phone calls back from managers and nothing o2 really don't want to help customers with this service THEY PROVIDE AND CHARGE FOR

[Toby]

@haymaker2k,

I've sent you a private message.

Cheers