O2 Debt Recovery - who to contact?

[Anonymous]

Hello everyone,

Unfortunately I'm in a terrible financial position and have recently entered into a Debt Management Plan with registered debt charity, StepChange.

I had two contracts with O2 and subsequent phone plans for the devices I received. One contract was for a partner whom I'm no longer with but sadly I took the phone / contract out in my name. Lesson to be learned!

Both these accounts have been disconnected and I'm left owing a substanial amount on the pair. However, I really want to pay what I owe on the handsets and have no concerns about being disconnected.

I'm looking to get these outstanding balances added to a list of my owed creditors. To get the ball rolling I rang O2 to organise something, but they amount they wanted (at least £100 a month) was far too expensive and I was pointed in the direction of:

d e b t r e c o v e r y @ o 2 . c o m

I emailed explaining about my DMP and asking to arrange a monthly payment to O2 of something affordable. Maybe in the area of £20-30 a month?

I've received a reply to my original email asking to see my signed authorisation to StepChange so they can discuss my account with them and also to provide my monthly payment plan.

My main concern is the email seems very poorly written with countless spelling mistakes and a very strange layout. Am I dealing with O2 here or some debt collection agency? Has anyone else every used that email adddress above?

I want to get this paid off but I want it to show as 'agreement to pay' on my credit file so really need to know I'm dealing with the real thing. I also want the crazy bombardment of written correspondence I'm receiving at my house to stop.

Thanks in advance!

Ben

[Cleoriff]

I hope it all gets sorted very soon @Anonymous. Really good to see someone taking responsibility for their debt. So many people just stick their head in the sand and hope it all goes away. Well done you.:smileywink:

[Mark_1980]

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@Anonymous wrote:
@Mark_1980, @jonsie, @viridis, @Cleoriff.. Thanks for all your advice and kind words. It's really appreciated. 😉

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You're welcome. It's never nice to go through something like this, but believe me, it's much better than going down the "burying your head in the sand" route.. Been there, done that and still recovering from it 5 years later!

[jonsie]

You seem to have come through ok though @Mark_1980 

[Mark_1980]

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@jonsie wrote:

You seem to have come through ok though @Mark_1980 

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Things are certainly a whole lot better than they were. You very quickly learn NOT to hide away from it, and confront the problem as soon as possible. Creditors appreciate the fact that you are open and upfront with them, and all creditors prefer to receive SOMETHING, rather than receiving nothing and having to pursue legal proceedings to get their money back..

Shame I learned all this about 15 years too late

[jonsie]

Respect 

[Anonymous]

Good work @Mark_1980 !
And all @jonsie, @viridis, @Cleoriff

[Anonymous]

@Anonymous & @Mark_1980

all the very best to you both