O2 Customer Services Constantly busy since 10:00 this morning

[Anonymous]

I have dual bill I pay for my pay monthy and a Simplicity monthly bill for my daughter. Recently she has started work. So I pay a visit to the O2 shop (Corby) suitably armed with banking details and also the latest bill. When I entered the store I was passed to a customer service representitive. I tried desperately to stop him selling me a new phone and concentrate on what I wanted. After about 15 minutes of sales pitch I had got nowhere. He eventually capitualted and advised I would have to ring customer services. I have tried constantly and have been unable to get through. I have four handsets with O2 and I am nearing contract renewal. I believe that unless O2 pull their finger out they will be losing out on four renewals.

 I cannot believe that O2 cannot deal with simple requests in the shop?

One very, very frustrated EX Customer.

[Anonymous]

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@Anonymous wrote:
My husband is with orange and my sister is with 3 and their customer services have been busy all day aswell.

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Thnk you for bringing a little balance.       

[Anonymous]

Who need to ring customer services. My work colleague has just set up a new contract without having to speak to anyone. Phone arrived by courier the next day. So Will do my research while my contract ticks down and take it from there.

[Anonymous]

Hope all goes better for you on your choice of alternative Network.

[Anonymous]

Nice to see the moderators taking down their competitors price comparison links. Why cannot O2 compete with the remainder of the price comparison sites?

02: 300minutes, Unlimited Texts, 500MB of data Oh and you can pay for your phone on top.

Competitor: 02 - 300minutes, Unlimited Texts, 500MB of data & Free Phone.

[Anonymous]

They will sometimes remove external links to other networks.

It's part of the forum rules.